Policies
Refund Policy
This page explains refund eligibility, process, and related return or exchange arrangements for jewelry and accessory orders on this site.
Last updated: 30 October 2026.
Refund eligibility
You may request a refund or return if an item arrives with a clear quality problem, the wrong style, or content that does not match the confirmed order. Refunds are not guaranteed for personal preference, size that was not confirmed in advance, or normal traces after use.
Refund and return process
Contact us through this website with the order number, the issue, and photos. After review, we will arrange a return, refund, or replacement. Approved refunds are returned to the original payment method; arrival timing depends on the payment provider.
Exchanges
Exchanges depend on whether the same item or an agreed alternative is still available. Eligibility, price difference, and any new shipping cost are confirmed after review. Custom or non-returnable orders follow the conditions confirmed in writing.
Online payment and cancellation
Payment requests that fail email verification are cancelled and are not charged. Orders that were successfully charged and meet refund eligibility follow this page. Failed or expired payment requests do not create a refund.
Wholesale and custom orders
Refund, inspection, return, and exchange terms for wholesale, bulk, and custom orders follow the quotation or written agreement both sides confirm. If a written agreement differs from this page, the written agreement controls.
How to raise a refund request
Submit the request through the Contact form or customer-service entry on this website, and include the order number and necessary details. The footer shows only contact details that have been configured.